FAQ
Got a question? Need help? Our FAQ is here for you. If you can’t find the answers you’re looking for, feel free to reach out to us through the 'Contact' section or at shellashair34@gmail.com.
Frequently Asked Questions
How can I contact customer service ?
You can contact us by e-mail at hello@mercihandy.fr, and we'll get back to you within 24 to 48 hours, Monday to Friday, 9:30 a.m. to 6:30 p.m., excluding weekends and public holidays.
I've sent an e-mail to shellashair34@gmail.com. When will I receive a reply?
We'll get back to you within 24 to 48 hours, excluding weekends and public holidays, when we'll check your message the next day.
Where can I have my order delivered ?
Our delivery zones are everywhere, depending on your location.
I've entered the wrong delivery address. Can I change it ?
If you've entered the wrong delivery address, we may still be able to change it, depending on whether your order has been processed by the warehouse or not. If it has been processed, we won't be able to change it, but if you're faster than a galloping unicorn, we'll be able to update it without a problem. Don't hesitate to contact us at shellashair34@gmail.com to let us know as soon as possible.
How can I request the return of an item ?
Are there any promotions on the site?
Yes, we regularly offer promotions on our site. We recommend that you subscribe to our Newsletter to receive all these offers.